Frequently Ask Questions

Company & Product Overview

Q1: What is your main product line?

Core Products: We specialize in the R&D, manufacturing, and supply of a full range of pool cleaning products, including cordless robotic pool cleaners, corded robots, battery-powered vacuums, and various peripheral cleaning tools and accessories (such as filter bags, brushes, vac head, leaf skimmer, etc.).

Q2: Which types of pools are your products suitable for?

Applicability: Our products are designed for most private backyard pools, including Above Ground, Inground pools, and various surface materials (such as fiberglass, concrete, vinyl liner, etc.). Please refer to the specific model's manual for details.

Q3: What international certifications do your products comply with?

International Certifications: We adhere to relevant international electronic product safety and quality certifications (such as CE, RoHS, UL, ETL, SAA, etc.) to ensure product eligibility for major international markets.

Q4: What is the difference between a robotic cleaner and a traditional vacuum?

Advantages: A robot is an autonomous cleaning device that requires no connection to the pool's circulation system. It filters debris independently, providing high efficiency and saving you time and effort.

Compatibility & Performance

Q5: How do I choose the right robot model for my pool?

Selection Guide: We recommend choosing based on your pool size (area or length), pool type (Above Ground/Inground), and required functions (floor-only, wall-climbing, or cordless). Please consult our simple selection guide or contact us.

Q6: Can the robot climb walls and clean the waterline?

Function Differentiation: We clearly specify which models support Wall-Climbing and Waterline Scrubbing functions, and which models are designed for Floor-Only cleaning.

Q7: Can the robot handle saltwater pools or pool chemicals?

Water Quality Compatibility: Our materials (such as corrosion-resistant plastics) are confirmed to be compatible with saltwater, chlorine, and common pool chemicals. However, customers must maintain proper pool water balance to avoid extremely corrosive environments.

Q8: How long does the battery-powered robot run on a single charge?

Runtime: The rated continuous usage time is clearly stated (e.g., 60-120 minutes). Please note that actual runtime may be affected by water temperature, debris load, and the selected cleaning mode.

Use, Maintenance & Warranty

Q9: How often should I clean the filter basket/bag?

Cleaning Frequency: We recommend cleaning the filter basket/bag after every use or immediately when suction power noticeably decreases, to maintain optimal performance.

Q10: How should I properly store and maintain the robot?

Maintenance Guidelines: Emphasize that the robot should be removed from the water after each use, rinsed with fresh water, and stored in a cool, dry place. Always ensure the battery/power supply is kept dry.

Q11: What is the warranty period for the pool robot?

Warranty Policy: We provide a clear warranty period (e.g., 1-2 years) for the entire unit and key components (motor, battery). The warranty covers manufacturing defects but excludes normal wear and tear (like brushes) or damage caused by misuse.

Q12: Can robot accessories (such as brushes, filters) be purchased separately?

Accessory Supply: Confirm that all main accessories and wear parts (brushes, tracks, power supply, filters, etc.) are available for separate purchase. Provide product codes and ordering channels.

Purchasing & International Trade

Q13: What is the Minimum Order Quantity (MOQ)?

Clear MOQs: Provide specific or tiered MOQ figures (e.g., 50 units for a specific model; 500 units for accessories).

Q14: How do you handle shipping and delivery for bulk orders?

Logistics Solutions: State the main Incoterms (FOB/CIF) and shipping methods (sea/air freight). Provide a clear production lead time (e.g., 30-45 days after deposit receipt).

Q15: Do you offer OEM/ODM or private label services?

Customization Services: Confirm that OEM (Private Label) and ODM (Design Manufacturing) services are available. Describe the general process, timeline, and additional MOQ requirements for customization.

Q16: How do you ensure product safety during transit?

Packaging Standards: Emphasize the use of high-strength export packaging (such as shock-absorbing materials, custom cartons, or pallets) to ensure the products arrive safely at the destination.

Disclaimer & Service Scope

Crucial Section: Clarifying your role as a product supplier, not an installation or maintenance service.

Q17: Do you provide pool installation, repair, or chemical water maintenance services?

Clear Disclaimer: No, we do not. Our business focus is on the manufacturing and supply of pool cleaning equipment. For pool construction, plumbing, electrical installation, structural repair, or chemical water balancing, please contact your local professional pool service provider.

Q18: My robot is not working correctly; could it be an issue with the pool itself?

Troubleshooting: Provide a basic troubleshooting checklist (e.g., check if the filter is clogged, check the battery level, ensure no large debris is jamming the unit). If issues persist after troubleshooting, please contact us for the product warranty process.

Q19: Do you offer on-site service calls?

Service Scope: We do not offer on-site service. Our technical support is primarily conducted through remote guidance, online diagnosis, and parts shipment. For pool body issues requiring on-site presence, you must contact a local contractor.

Q20:What conditions are not covered under the product warranty?

Warranty Exclusions: Clearly state what is NOT covered, such as internal corrosion due to severely unbalanced water chemistry, damage from dropping or impact, use of non-original parts, or normal wear parts.